Frequently Asked Questions
Yes, You need an account to place an order.
Create an account, add the products you want to order in your cart, select shipping method and checkout the cart by making payment through selected options.
Please raise ticket on our helpdesk or call us on +91 9140809669 or write us on sales@kitsguru.com. We will provide you a solution in 48hrs
Domestic Order : GST is included in all the orders. There is no additional charges.
International Orders: Customs, Country specific taxes and duties are not included and to be born by the customers.
Our company procures products from manufacturers directly and all our products go through strict testing process. Most of our products are manufactured or marketed by us and cannot be fake. In case of concerns around quality issues please raise a ticket on our helpdesk We will provide you a resolution in 48hrs.
All our invoices are GST compliant.
Please raise a ticket on our helpdesk with all the details including product details and quantity. We will contact you in 48hrs.
We work on custom ideas. Please send all the details of your ideas on our helpdesk We will contact you in 48hrs.
Once you have purchased the kit, the soft copy of documentation will be provided to you within 48hrs which includes circuit diagram. The DIY Kits/ hardware prototype will be shipped to your address within 3-4 days from the receipt of order.
Yes we provide email, video support after the purchase of the product. Please raise ticket on our helpdesk We will provide you a resolution in 48hrs
Don't worry. Please raise ticket on our helpdesk We will provide you a resolution in 24hrs
Don't worry. Please raise ticket on our helpdesk We will provide you a resolution in 24hrs
We use FedEx, Blue Dart, Delhivery, EKart and XpressBees etc, to ship our products to your destination. We choose the courier partner based on their availability at the time of checkout
- We make our best efforts to ship your order within 2 business days. 99% of our orders are shipped within 24 Hours (except readymade models and Kits).
- We ship on week days (Monday to Saturday), excluding public holidays.
- Orders placed on SUNDAY will be shipped only on MONDAY.
- Orders placed before 1.00 PM (Except For DIY Kits/Projects) will be shipped on the same day except on Sundays and Public Holidays. Otherwise, the shipment will be picked up only on the next day.
- Though we can guarantee a delivery time of 3-7 working days to anywhere in India, it is totally beyond our control. Each shipping companies have their own methods, intermediate transit locations etc. and the delivery time is not predictable.
- It is advisable to send your order well in advance rather than placing it at the last minute.
- To ensure that you receive your order in a timely manner and in good shape, we only work with reputable courier services.
You may track the shipping status of your order on our website, by clicking at Track your Order section. You can also check the status on the link provided on your registered Email and Mobile#
We make our best efforts to ship your order within 2 day of the order. We use reputed couriers only so that you can get your products as quickly as possible.
You may track the shipping status of your order on our website, by clicking at Track your Order section. You can also check the status on the link provided on your registered Email and Mobile#
If you have not received your order beyond the delivery time you may raise the ticket on our helpdesk and our representative will contact you within 24hrs (on working days)
We are trying to offer COD option to as many location as possible. However not all the PIN codes are served by our courier partners.
We deliver to almost all the PIN Codes in India. We deliver to more than 213 countries.
- You cannot change the delivery address once the order is shipped.
- If you wish to change your address before we have shipped the order please raise a ticket on our helpdesk
We cannot guarantee but we will try our best to provide a resolution
Please raise ticket on our helpdesk We will provide you a resolution in 24hrs
Don't worry. Please raise ticket on our helpdesk We will provide you a resolution in 24hrs
Yes we ship internationally to more than 213 countries.
- Orders returned by Customers - You will receive your refund within 7 working days after we receive the returned products.
- Cancellation of Orders - You will receive your refund within 3 working days
Need to cancel your order? Create a ticket on our helpdesk with reason of cancellation and customer Service will get back to you by email within 48hrs regarding your request. Only orders that are still in status “Pending” or “Payment Verification” can be cancelled. If your order has already moved to a different status, you won’t be able to alter it or cancel it. Customized orders cannot be cancelled once they are sent to production. In some cases order cancellation may attract 2% bank charges depending on the payment methods used by customer. (It is because most of payment gateway providers collect their Commission even though order cancelled and refunded). Due to the nature of the products we are selling and our strict quality policy, we are unable to offer order cancellation and return without valid reason.
You can change your order before shipping by cancelling your order and creating a new one or by raising ticket on our helpdesk
Please note that your order may not be delivered due to the following reason.
- Shipping Address is wrong.
- No one available to receive the item at the shipping address during the time of delivery
- No one receiving the call from delivery boy.
- Order was denied to be received at the shipping address. As first step, please immediately reach the courier company and reschedule the delivery. If you are unable to find resolution please raise a ticket on our helpdesk with all the details. We will help you find a resolution in 48hrs. In case courier is returned to us full refund will be provided by us.
Click return and refund for details
To return items create a ticket on our helpdeskor email us on sales@kitsguru.com. Our team will verify the submitted details visually and will issue details to return the material. Once we received the product our experts will verify the issue reported and will send the replacement items to the customer, shipping cost will be prepaid by us.
You return request may get rejected if you have void the warranty. Warranty will apply if the Product has been subject to misuse, static discharge, neglect, accident, modification, or has been soldered or altered in any way. Also we don't accept returns if the products are custom products.
You can check the status of your return by submitting ticket Number on our helpdesk
Yes you can replace your order in case of manufacturing defects.
