Shipping Policy
Shipping Methods Available
Domestic shipments - We use only top courier companies DHL, FedEx, BlueDart, Delhivery, DTDC etc to ship your order.
International Shipping - DHL and FedEx are our courier partners.
We offer local delivery or in-store pickup to customers in our area. Choose the option best suitable for you at the time of checkout.
International Shipping - DHL and FedEx are our courier partners.
We offer local delivery or in-store pickup to customers in our area. Choose the option best suitable for you at the time of checkout.
Order Processing Time
All orders (excluding readymade Models & Kits) are normally processed within 2 business days (excluding weekends and holidays) after receiving your order confirmation email. Ready Made Kits & Models takes 3-5 Business days to Ship. Imported items takes 15-21 business days to process. You will receive another notification when your order has shipped. Please see the "shipping details" provided for each product before order.
Local Shipping & Instore Pickup
Free local delivery is available for orders over ₹499 within Lucknow. For orders under ₹499, we charge ₹39/- for local delivery.
In Store local pickup at Lucknow is available. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions. Our in-store pickup hours are [10:00 A.M. - 6:00 P.M.] on [Mon-Sat]. Please have your order confirmation email with you when you come.
In Store local pickup at Lucknow is available. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions. Our in-store pickup hours are [10:00 A.M. - 6:00 P.M.] on [Mon-Sat]. Please have your order confirmation email with you when you come.
International Shipping
We offer international shipping to almost all the countries.
Shipping charges for your order will be calculated after you place the order. Due to Pandemic international shipping rates are very volatile and changes frequently. Please check shipping cost at the time of checkout. We use EMS tracked parcel service for international shipping. If you wish to talk to us before placing the order email us on sales@kitsGuru.com
Shipping charges for your order will be calculated after you place the order. Due to Pandemic international shipping rates are very volatile and changes frequently. Please check shipping cost at the time of checkout. We use EMS tracked parcel service for international shipping. If you wish to talk to us before placing the order email us on sales@kitsGuru.com
Domestic Shipping Cost
| Geo Locations | Order Value | Charges |
|---|---|---|
| Manipur, Meghalaya, Mizoram, Nagaland, Assam, Arunachal Pradesh, Sikkim, Tripura, | Below ₹1999/- | ₹79/- |
| Manipur, Meghalaya, Mizoram, Nagaland, Assam, Arunachal Pradesh, Sikkim, Tripura, | Above ₹1999/- | Free |
| Ladakh, Lakshadweep, Jammu & Kashmir, Andaman & Nicobar Islands | Below ₹1999/- | ₹79/- |
| Ladakh, Lakshadweep, Jammu & Kashmir, Andaman & Nicobar Islands | Above ₹1999/- | Free |
| All other states and Metro Cities | Below ₹999/- | ₹59/- |
| All other states and Metro Cities | Above ₹999/- | Free |
| Heavy Shipments (above 2Kg) | Economy Shipping | ₹65/Kg |
Cash on Delivery (COD)
| Order Value | Charges |
|---|---|
| Below ₹199/- | COD Not Available |
| Below ₹999/- | ₹79/- |
| Below ₹2500/- | ₹79/- |
| Below ₹5000/- | ₹109/- |
| Below ₹7500/- | ₹149/- |
| Below ₹10000/- | ₹159/- |
| Below ₹15000/- | ₹169/- |
| Above ₹15000/- | COD Not Available |
Shipping Time
| Domestic (Express Shipping) | 3-7 days |
| Domestic (Economy Shipping) | 7-12 days |
| International Shipping | 15-21 days |
Frequently Asked Questions
We use FedEx, Blue Dart, Delhivery, EKart and XpressBees, to ship our products to your destination. We choose the courier partner based on their availability at the time of checkout
- We make our best efforts to ship your order within 2 day of the order. 99% of our orders are shipped within 24 Hours (except Projects).
- We ship on week days (Monday to Saturday), excluding public holidays.
- Orders placed on SUNDAY will be shipped only on MONDAY.
- Orders placed before 1.00 PM (Except For DIY Kits/Projects) will be shipped on the same day except on Sundays and Public Holidays. Otherwise, the shipment will be picked up only on the next day.
- Though we can guarantee a delivery time of 3-7 working days to anywhere in India, it is totally beyond our control. Each shipping companies have their own methods, intermediate transit locations etc. and the delivery time is not predictable.
- It is advisable to send your order well in advance rather than placing it at the last minute.
- To ensure that you receive your order in a timely manner and in good shape, we only work with reputable courier services.
You may track the shipping status of your order on our website, by clicking at Track your Order section. You can also check the status on the link provided on your registered Email and Mobile#
Yes, you have to create account by providing necessary details needed to ship your orders.
You can check the status of your order from My Account Page.
We make our best efforts to ship your order within 2 day of the order. We use reputed couriers only so that you can get your products as quickly as possible.
You may track the shipping status of your order on our website, by clicking at Track your Order section. You can also check the status on the link provided on your registered Email and Mobile#
If you have not received your order beyond the delivery time you may raise the ticket on http://helpdesk.kitsguru.com/ and our representative will contact you within 24hrs (on working days)
Domestic Order : GST is included in all the orders. There is no additional charges.
International Orders: Customs, Country specific taxes and duties are not included and to be born by the customers.
We are trying to offer COD option to as many location as possible. However not all the PIN codes are served by our courier partners.
We deliver to almost all the PIN Codes in India. We deliver to more than 213 countries.
- You cannot change the delivery address once the order is shipped.
- If you wish to change your address before we have shipped the order please raise a ticket on http://helpdesk.kitsguru.com/
We cannot guarantee but we will try our best to provide a resolution
You can change your order before shipping by cancelling your order and creating a new one or by raising ticket on http://helpdesk.kitsguru.com/
Please raise ticket by clicking on this http://helpdesk.kitsguru.com/ We will provide you a resolution in 24hrs
Don't worry. Please raise ticket by clicking on this http://helpdesk.kitsguru.com/ We will provide you a resolution in 24hrs
Yes we ship internationally to more than 213 countries.
